Terms

GDPR

What is GDPR?

GDPR stands for the General Data Protection Regulation. It is a set of regulations brought in by the European Union, and later incorporated by the UK into law under the Data Protection Act 2018, to strengthen the rights of individuals in relation to how companies collect, process and store their data.

Altnets ensure we keep our GDPR documentation and processes up to date. These include, but are not restricted to:

– GDPR strategy

– Privacy notice and consent

– Data protection notice

– Data security policy

– Data classification policy

– Data breach policy

If you would like to discuss any GDPR enquiries please contact [email protected] and our Data Protection Officer will be in touch.

Privacy Policy

Altnets are committed to protecting and respecting your privacy.

Our Privacy Policy outlines Altnet Solutions Ltd (” Altnets “) practices with respect to information collected from users who access our website at www.altnets.co.uk (“ website “), or otherwise share personal information with us (collectively: ” Users “).

Your privacy is paramount to us. Please read our Privacy Notice carefully to understand our views and practices regarding your Personal Data and how we will treat it.

This can be found at www.altnets.co.uk/privacy.

Terms & Conditions

Intellectual Property

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Altnets our affiliates or other relevant third parties.  By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Altnets.

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Altnets or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.altnets.co.uk without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of Altnets. To find out more please contact us by email at [email protected] or by phone on 020 3997 8994.

Privacy

For the purposes of applicable data protection legislation, Altnets will process any personal data you have provided to it in accordance Privacy Policy available on the Altnets website or on request from Altnets.

You agree that, if you have provided Altnets with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to Altnets and (2) that you have brought to the attention of any such third party the Privacy Notice available on the Altnets’ website or otherwise provided a copy of it to the third party. You agree to indemnify Altnets in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Altnets accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Law and Jurisdiction

These terms and conditions and the relationship between you and Altnets shall be governed by and construed in accordance with the Law of England and Wales and Altnet Solutions Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Webshop Terms & Conditions

1.    Interpretation

1.1    Definitions:

Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.

Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 12.5

Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

Customer: the person or firm who purchases the Goods from the Supplier.

Data Protection Legislation: the UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) the GDPR and any other directly applicable European Union regulation relating to privacy.

Force Majeure Event: an event or circumstance beyond a party’s reasonable control.

GDPR: General Data Protection Regulation ((EU) 2016/679).

Goods: the goods (or any part of them) set out in the Order.

Order: the Customer’s order for the Goods, as set out in the Customer’s written acceptance of the Supplier’s quotation.

Specification: any specification for the Goods, including any related plans and drawings, that is agreed by the Customer and the Supplier.

Supplier: Altnet Solutions Ltd (registered in England and Wales with company number 12594543).

UK Data Protection Legislation: any data protection legislation from time to time in force in the UK including the Data Protection Act 1998 or 2018 or any successor legislation.

1.2    Interpretation:

(a)    a reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(b)    any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(c)     a reference to writing or written includes faxes and emails.

2. Basis of contract

2.1    These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2    The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification submitted by the Customer are complete and accurate.

2.3    The Order shall only be deemed to be accepted when the Supplier issues a form of acknowledgement accepting the Order, at which point the Contract shall come into existence. At this time, the Customer shall also ensure it provides the Supplier with full details of the individual whom is authorised to accept service of the delivery. In the event the details of the individual changes, the Customer shall inform the Supplier immediately.

2.4    The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Customer that is inconsistent with these Conditions.

2.5    Any samples, drawings, descriptive matter or advertising produced by the Supplier and any descriptions or illustrations contained in the Supplier’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force.

2.6    A quotation for the Goods given by the Supplier shall not constitute an offer. A quotation shall only be valid for a period of 30 calendar days from its date of issue.

3.    Goods

3.1    The Goods are described in the Supplier’s catalogue as modified by any applicable Specification.

3.2    The Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by the Supplier in connection with any claim made against the Supplier for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with the Supplier’s use of the Specification. This clause 3.2 shall survive termination of the Contract.

3.3    The Supplier reserves the right to amend the Specification if required by any applicable statutory or regulatory requirements.

4.    Delivery

4.1    The Supplier shall ensure that:

(a)    each delivery of the Goods is accompanied by a delivery note that shows the date of the Order of despatch, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and

(b)    if the Supplier requires the Customer to return any packaging materials to the Supplier, that fact is clearly stated on the delivery note. The Customer shall make any such packaging materials available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Supplier’s expense.

4.2    The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree, including but limited to the Supplier’s premises (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready.

4.3    Delivery is completed on the completion of unloading of the Goods at the Delivery Location.

4.4    Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.5    If the Customer fails to accept or take delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Supplier’s failure to comply with its obligations under the Contract:

(a)    delivery of the Goods shall be deemed to have been completed at 5.30pm on the third Business Day after the day on which the Supplier notified the Customer that the Goods were ready; and

(b)    the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).

4.6    If four Business Days after the day on which the Supplier notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods.

4.7    In the event of any deliveries of any cabinets, these will be made to the curb side delivery only (from reception or loading bay only). If the Customer would like two individuals of the Supplier to assist with the delivery, this will be at the cost of the Customer, such cost to be agreed prior to delivery and determined exclusively by the Supplier.

4.8    If the Supplier delivers up to and including 5% more or less than the quantity of Goods ordered the Customer may not reject them.

4.9    The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

4.10    The Supplier will not be held responsible for any loss or damage to the Goods following completion of delivery to the Customer.

4.11    Where the Supplier uses the services of third party couriers for the delivery of Goods, the Supplier will not be held responsible for any fees incurred by the Customer as a result of a failed delivery of Goods.

4.12    Where the Supplier is able to offer next working day delivery for the delivery of Goods, the Customer must order the Goods:

(a)    before 5pm where the order is placed on Monday to Thursday inclusive; or

(b)    before 4pm where the order is placed on Friday; or

(c)    before 3pm where the order relates to pallet deliveries placed from Monday to Friday inclusive.

5.    Quality

5.1    The Supplier warrants that Goods supplied will:

(a)    conform in all material respects with their description and any applicable Specification;

(b)    be free from material defects in design, material and workmanship; and

(c)    be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

(d)    be fit for any purpose held out by the Supplier.

but no warranty is given for any particular purpose other than the purpose commonly applied or those specified by the manufacturer.

5.2    Subject to clause 5.3, if:

(a)    the Customer gives notice in writing to the Supplier during the warranty period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;

(b)    the Supplier is given a reasonable opportunity of examining such Goods; and

(c)    the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business at the Customer’s cost,

the Supplier, once having had a reasonable opportunity to inspect the Goods and satisfy themselves they are defective, shall, at its option, repair or replace the defective Goods or refund the price of the defective Goods in full.

5.3    Before any goods are returned to the Supplier in accordance with clause 5.2, the Customer shall obtain a RMA number before returning the goods.

5.4    The Supplier reserves the right to refuse returns without a valid RMA number shown clearly on the exterior of the packaging. In such an event any items received will be returned to the Customer at the cost of the Customer.

5.5    The Supplier shall not be liable for the Goods’ failure to comply with the warranty set out in clause 5.1 in any of the following events:

(a)    the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2;

(b)    the defect arises because the Customer failed to follow the Supplier’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;

(c)    the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;

(d)    the Customer alters or repairs such Goods without the written consent of the Supplier;

(e)    the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

(f)    the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.6    Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 5.1.

5.7    The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

5.8    These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.

6.    Returns

6.1    In the event the Customer needs to return the Goods because of a mistake or negligence on the part of the Customer, the Supplier reserves the right to invoice the Customer in respect of any costs or expenses, whatsoever and howsoever arising together with a handling fee of the higher of £30 or 25% of the total value of the Goods. For such returns, the customer must again request a RMA number prior to returning the Goods and the Goods must not be damaged in any way whatsoever on the sole view of the Supplier, acting reasonably.

6.2    In the event the Customer requests the collection of the Goods of a mistake or negligence on the part of the Customer, the Supplier reserves the right to invoice the customer in respect of any costs or expenses associated with the collection the higher of £15 excluding VAT or such collection fee as the Supplier deems reasonable on their sole view with regard to the collection location and logistical requirements.

6.3    The Supplier will only accept the return or refund of Goods if defective and the provisions of this clause have been satisfied:

6.3.1.    Any Goods claimed to be damaged or defective must be returned with the appropriate receipt or evidence of purchase within 3 working days of purchase.

6.3.2.    Where it is agreed between the Supplier and Customer that the Goods were defective at the point of sale following an inspection of the Goods by the Supplier, the Supplier shall have the option to repair the Goods in the first instance or shall have the option to replace the Goods. This decision is at the sole discretion of the Supplier.

6.3.3.    Where an inspection of Goods requested by the Customer reveals the Goods are in proper working order, the Supplier reserves the right to invoice the Customer £50 excluding VAT for the inspection works undertaken.

7.    Title and risk

7.1    The risk in the Goods shall pass to the Customer on completion of delivery.

7.2    Title to the Goods shall not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to the Customer, in which case title to the Goods shall pass at the time of payment of all such sums;

7.3    Until title to the Goods has passed to the Customer, the Customer shall:

(a)    store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier’s property;

(b)    not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

(c)    maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

(d)    notify the Supplier immediately if it becomes subject to any of the events listed in clause 8.1; and

(e)    give the Supplier such information relating to the Goods as the Supplier may require from time to time.

7.4    Subject to clause 6.5, the Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before the Supplier receives payment for the Goods. However, if the Customer resells the Goods before that time:

(a)    it does so as principal and not as the Supplier’s agent; and

(b)    title to the Goods shall pass from the Supplier to the Customer immediately before the time at which resale by the Customer occurs.

7.5    If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 9.1, without limiting any other right or remedy the Supplier may have:

(a)    the Customer’s right to resell the Goods or use them in the ordinary course of its business ceases immediately;

(b)    the Supplier may at any time:

(i)    require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product; and

(ii)    if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

7.6    Title to any Goods returned to the Supplier following a request for inspection by the Customer where believed the Goods be faulty will pass back to the Supplier.

7.7    The Supplier recommends that all Goods should be unpacked and inspected prior to the Customer signing the delivery note. The Customer warrants that signature of the delivery note confirms that all the Goods noted on the delivery note have been delivered and received in good working order. A signed delivery note corresponding to the Customer’s delivery address completes the delivery and the risk for the Goods will pass to the Customer.

8.    Price and payment

8.1    The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in the Supplier’s published price list in force as at the date of delivery. The Supplier may, by giving notice to the Customer at any time 3 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

(a)    any factor beyond the Supplier’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

(b)    any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or

(c)    any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.

8.2    The price of the Goods:

(a)    excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Supplier at the prevailing rate, subject to the receipt of a valid VAT invoice; and

(b)    excludes the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer.

8.3    Payment of the Goods:

8.3.1 If ordering online the steps required to form the contract between you and us are as follows:

(a)You place the order for the products and/or services you would like to purchase on our website by following the onscreen prompts. You will have the opportunity to check and correct any errors in your order up until the point at which you place your order by accepting these terms and conditions of sale and clicking the “Submit My Order” button on the order summary page. No changes may be made to your order after this point.

(b) Once those steps are completed, we will take payment from your chosen payment method. If payment is successful, you will receive an order confirmation email containing your order confirmation number and to confirm that we are processing your order.

(c) If payment is unsuccessful, you will receive an email letting you know that the payment has failed. We will try the payment again 24 hours later. If payment is still unsuccessful after the second attempt, your order will be cancelled and you will receive a cancellation email.

(d) Your order is not confirmed until you receive confirmation of successful payment, and the contract is not formed until we dispatch your order.

(e) Once your order is ready for dispatch, you will receive a communication by either email, text message or telephone from either us or the relevant delivery provider to confirm when your products will be delivered to you.

(f) If for any reason we cannot provide you with a product in your order, you will be contacted by telephone or email and a refund will be issued for the amount you paid for such product, including any relevant delivery charges paid if the order contained only that product.

8.3.2 The Supplier may invoice the Customer for the Goods on or at any time after the completion of delivery.

(a) The Customer shall pay the invoice in full and in cleared funds within 30 days of the date of the invoice. Payment shall be made to the bank account nominated in writing by the Supplier. Time for payment is of the essence. If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 8% per annum above Lloyds Bank base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.

(b) The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). The Supplier may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.

9.    Termination

9.1    Without limiting its other rights or remedies, the Supplier may terminate this Contract with immediate effect by giving written notice to the Customer if:

(a)    the Customer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 5 days of that party being notified in writing to do so;

(b)    the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

(c)    the Customer suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or

(d)    the Customer’s financial position deteriorates to such an extent that in the Supplier’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

(e)    The Supplier, acting reasonably, is unable to fulfil the Order.

9.2    Without limiting its other rights or remedies, the Supplier may suspend provision of the Goods under the Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any of the events listed in clause 9.1 (a)  to clause 9.1 (d), or the Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.

9.3    Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

9.4    On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest.

9.5    Termination of the Contract shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of this Contract that existed at or before the date of termination.

9.6    Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

10.    Limitation of liability

10.1    Nothing in these Conditions shall limit or exclude the Supplier’s liability for:

(a)    death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);

(b)    fraud or fraudulent misrepresentation;

(c)    breach of the terms implied by section 12 of the Sale of Goods Act 1979; [or]

(d)    defective products under the Consumer Protection Act 1987[; or]

(e)    any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.

10.2    Subject to clause 9.1:

(a)    the Supplier shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

(b)    the Supplier’s total liability to the Customer in respect of all other, save for matters arising from environmental matters where the Customer accepts liability, losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.

10.3    Customers have a duty to use/operate all Goods supplied in accordance with manufacturers instructions for safe use and to ensure that such instructions are made readily available prior to the use of the Good by any individual.

11.    Force majeure

Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from a Force Majeure Event. If the period of delay or non-performance continues for 4 weeks, the party not affected may terminate this Contract by giving 2 weeks written notice to the affected party.

12.    General

12.1    Assignment and other dealings.

(a)    The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.

(b)    The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Supplier.

12.2    Confidentiality.

(a)    Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party or of any member of the group to which the other party belongs, except as permitted by clause 12.2 (b). For the purposes of this clause, group means, in relation to a party, that party, any subsidiary or holding company from time to time of that party, and any subsidiary from time to time of a holding company of that party.

(b)    Each party may disclose the other party’s confidential information:

(i)    to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with this agreement. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause 12.2; and

(ii)    as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

(c)    No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this agreement.

12.3    Trademark: The Customer shall not tamper with, alter the face or remove any of the names, logos or marks affixed to or marked on the goods or allow anyone else to do so. All Trademarks are acknowledged and belong to the Seller.

12.4    Entire agreement.

(a)    This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

(b)    Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

12.5    Altnet Solutions Ltd web account Customers will receive a password and account number upon completion of the registration process. All such information provided is confidential to the Customer and must not be shared with anyone whom is not the Customer or the Supplier. The Customer agrees to indemnify the Supplier of any unauthorised use of the password or account number and any other breach of security.

12.6    The Customer shall also ensure they sign out of their Altnet Solutions Ltd web account after every session and agrees to indemnify the Supplier of any unauthorised use of the password or account number and any other breach of security.

12.7    Variation. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

12.8    Waiver. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

12.9    Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

12.10    Notices.

(a)    Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, commercial courier, or fax.

(b)    A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 12.7 (a)); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax, one Business Day after transmission.

(c)    The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

12.11    Third party rights. No one other than a party to this Contract shall have any right to enforce any of its terms.

12.12    Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

12.13    Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation.

13.    Data protection and data processing

13.1    Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 13 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation. In this clause13, Applicable Laws means (for so long as and to the extent that they apply to the Supplier) the law of the European Union, the law of any member state of the European Union and/or Domestic UK Law; and Domestic UK Law means the UK Data Protection Legislation and any other law that applies in the UK.

13.2    The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the data controller and the Supplier is the data processor (where Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation).

Disclaimer

Altnet Solutions Ltd makes no warranty or representation that this website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of this website.

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

No part of this website is intended to constitute a contractual offer capable of acceptance. No goods and / or services are sold through this website and product and / or service details are provided for information purposes only.

Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from Altnet Solutions Ltd correspond to the actual products and / or services, Altnet Solutions Ltd is not responsible for any variations from these descriptions.

Altnet Solutions Ltd does not represent or warrant that such products and / or services will be available from us or our premises. For this reason, please contact us prior to visiting if you wish to enquire as to the availability of any products and / or services. Any such enquiry does not give rise to any express or implied warranty that the products and / or services forming the subject matter of your enquiry will be available upon your arrival at our premises.

Returns

1. In the event the Customer needs to return the Goods because of a mistake or negligence on the part of the Customer, the Supplier reserves the right to invoice the Customer in respect of any costs or expenses, whatsoever and howsoever arising together with a handling fee of the higher of £30 or 25% of the total value of the Goods. For such returns, the customer must again request a RMA number prior to returning the Goods and the Goods must not be damaged in any way whatsoever on the sole view of the Supplier, acting reasonably.
2. In the event the Customer requests the collection of the Goods of a mistake or negligence on the part of the Customer, the Supplier reserves the right to invoice the customer in respect of any costs or expenses associated with the collection the higher of £15 excluding VAT or such collection fee as the Supplier deems reasonable on their sole view with regard to the collection location and logistical requirements.
3. The Supplier will only accept the return or refund of Goods if defective and the provisions of this clause have been satisfied:

3.1. Any Goods claimed to be damaged or defective must be returned with the appropriate receipt or evidence of purchase within 3 working days of purchase.

3.2. Where it is agreed between the Supplier and Customer that the Goods were defective at the point of sale following an inspection of the Goods by the Supplier, the Supplier shall have the option to repair the Goods in the first instance or shall have the option to replace the Goods. This decision is at the sole discretion of the Supplier.

3.3. Where an inspection of Goods requested by the Customer reveals the Goods are in proper working order, the Supplier reserves the right to invoice the Customer £50 excluding VAT for the inspection works undertaken.

Please note that calls may be recorded for training and quality purposes.