Altnets is excited to announce that we have been shortlisted for the Best Customer Service Award at the Sussex Business Awards 2024, the county’s largest and most prestigious business recognition event. Now in its 36th year, the Sussex Business Awards celebrate the top innovators, leaders, and entrepreneurs across the region. Winners will be revealed at a grand gala event at The Grand in Brighton on December 5, 2024.
After winning the Best Customer Service Award in the 2023 Sussex Business Awards, it is a great achievement to be recognised again in this category once more, highlighting our team’s commitment to delivering excellent service. Our Co-founder and Director, Sam Bangle, expressed his pride in the team’s achievement:
“We were thrilled to see our outstanding team recognised at the Sussex Business Awards for the second year in a row. We have undergone remarkable expansion since our inception almost four years ago, overcoming numerous hurdles in the telecom supply chain industry, and our success is entirely attributed to the exceptional abilities of our team.
“Our team is composed of industry experts who possess deep sector knowledge and share it with clients, including those new to the telecoms field. This commitment to education and support differentiates us in the procurement sector. We have handpicked team members for their trustworthiness and alignment with Altnets’ core values: integrity, quality, simplicity, and teamwork.”
Our customer loyalty is reflected in exceptional feedback, with a 100% positive client feedback rate, consistently meeting and exceeding expectations. Additionally, our 100% customer retention rate demonstrates our clients’ high valuation of our service, keeping them loyal to Altnets year after year.
The Best Customer Service Award celebrates businesses that provide the highest level of service to their customers and go beyond the call of duty for their clients. To be nominated for this award demonstrates our commitment to understanding the needs of all our clients, and more importantly, consistently offering the best support possible.
We would like to extend our best wishes to all the other amazing companies who have been nominated in this year’s Sussex Business Awards. It’s great to be included in such a vibrant business community in the southeast and we can’t wait to share in the celebrations with everyone.
At Altnets, our goal does not only consist of achieving customer satisfaction. We seek to become one of the best companies to work for in the Sussex and Brighton region. We are growing and aim within that growth to help out with the local economy through hiring and giving jobs to the skilled people in that area. The mission that we have for ourselves is to be a force for good in the Brighton area – manufacture and deliver the best products and support with the highest levels of customer care.
Our team had a great time at the Sussex Business Awards 2023 gala, where they received their Best Customer Service Award. The team is looking forward to a fun-filled gala in December.
Fingers crossed for a back-to-back second win this year!
